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Our guarantee

We're committed to creating learning products that are safe, beautiful and meaningful for your children. Designed by child development experts, our play products are distilled to their simplest, purest purpose: to be exactly what children need at each stage.

Your satisfaction is of the utmost importance to us at Lovevery. Please contact us with any questions or concerns.

Frequently Asked Questions

My Account

Where do I direct questions, comments or issues?

How do I sign up for your emails?

How do I unsubscribe from emails?

How do I retrieve my username and password?

Can my baby become a Lovevery representative?

Orders, Shipping and Returns

Where can I buy Lovevery products?

Is my credit card information secure?

Will I be charged tax?

Why are the prices different on the US website?

How do I apply a discount code or coupon?

I did not receive an order confirmation, what should I do?

I accidentally ordered my product in the wrong language, can I still change it? 

How do I check my order status?

My tracking number does not work, can you please help me?

When will my order arrive?

How do I cancel an order?

How do I return or exchange my product?

How much is shipping?

Where do you ship from?

What is carbon neutral shipping?

Product Questions

Who are the experts who designed your products?

Are Lovevery products safe for my baby?

Where are Lovevery products made?

From what age can I use start using the Play Gym and the Block Set?

Where can I find assembly instructions for the Play Gym and the Play Space Cover?

How do I store the Play Gym?

How do I clean the Play Gym?

How should I clean the blocks from the Block set?

I lost one of my child’s playthings. Can you help?

I have twins, is the Play Gym big enough for two babies?

Will my subscription automatically be extended now that the 3YO Play Kits are available in EU/UK?

We have a multilingual home, can I order the Play Guides and the books in multiple languages?

Can I buy the prior versions of the Play Kits or the new items in the updated kits separately?

Are the playthings only good for the months indicated on the box?

When should I introduce each of the playthings?

How are the Play Kits different from the Play Gym? Is there overlap?

In what languages are the Play Kits available in?

The Playshelf

Do you offer assembly service for the Playshelf?

How much is shipping for the Playshelf?

How do I return the Playshelf?

Can I purchase additional wooden trays and storage bins?

Is the Playshelf only intended for Play Kits or also for other (Lovevery) items?

How long should the intervals between toy rotation be?

What if I am not home at the time of delivery?

Gifting and Registry

Can I buy an e-gift card?

How do I use an e-Gift Card?

Can I add Lovevery products to an existing registry?

Do you offer gift wrapping and notes?

I have an e-gift card for the UK shop but I live in the EU. Can I exchange it for an EU e-gift card?

I ordered one of your products as a gift for a friend, can you please make sure there is no invoice in the box?

I have a gift card, do I need to pay for the subscription upfront if I want to use my gift card?

Play Kit Subscription Program

How does the Play Kit subscription work?

How do you determine which kits are right for my child?

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

What is the difference between Baby and Toddler Play Kits?

Can I buy previous kits that are not in my Play Kit Subscription plan?

Can I purchase just one Play Kit or plaything by itself?

Do I have to return the Play Kits after I receive the new Play Kit?

I have children of different ages, how many Play Kit subscriptions should I order?

I am moving from the US to Europe, can I transfer my subscription to Europe?

How do I skip a Play Kit in my subscription?

I am going away for a few months, can I receive my Play Kits earlier than scheduled?

Shipment and Delivery

How do I change my address on my subscription?

When will my Play Kits ship? Can I change my delivery schedule?

Why is my next Play Kit shipping so soon?

I was gifted a Play Kit. When will my next one ship?

Why do Baby Play Kits ship every 2 months and Toddler Play Kits every 3 months?

Play Kits Payment and Cancellation Policy

When do you charge my credit card?

How long does a subscription last?

Can I order and pay upfront and receive all the Play Kits for 1 year at once?

How do I cancel my Play Kit subscription?

Will my subscription automatically renew?

I bought a prepaid bundle, can I still cancel my Play Kit Subscription?

I canceled my Play Kits subscription. Can I restart it?

What payment methods do you offer?

The Book Bundles

How can I order the Book Bundles?

How can I purchase Book Bundles from previous Play Kits?

How do I create a Lovevery account?

Can I order the Book Bundles if I’m not a Play Kits subscriber?

How do you choose the families, themes, and topics you feature in your books?

Do the Book Bundles include any kind of Play Guide?

I purchased previous Play Kits at checkout. How do I get those Book Bundles?

I recognize some of the book titles from older versions of The Play Kits. Why did you move them out of The Play Kits?

Does this mean there aren’t any books in The Play Kits anymore?

How much do the Book Bundles cost?

Can I order only one of the books in the Book Bundle?

I paid for my Play Kits with the Prepay & Save discount. How can I add the Book Bundle now?

Does the Prepay & Save discount apply to the Book Bundle?

How can I add the Book Bundles to a gifted Play Kits Subscription?

Do these books ship at the same time as my Play Kits? Will it have its own tracking information?

What materials do you use to make your books?

Can I return the books?

Will you launch new books in the future?

Why are the Book bundles only available in English?

Can I order the Book bundle in English, if my subscription is in another language?

Are you planning to add additional languages for the Book bundles in the future?

Can I change the language of my subscription in order to add the Book bundles to my subscription?

Referral Programme

Does Lovevery have a referral programme?

How do I refer someone to Lovevery?

Whom may I refer to Lovevery?

How do I use my referral credit?

How to set up your Play Gym

Adding your Play Space Cover

We did all the research so you don’t have to

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